Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, personalised and compliant gaming experience. This includes personal details you give us directly, such as your name, date of birth, email address, postal address, telephone number and payment information when you register or make a transaction.

In addition, we gather verification documents required by law to confirm your identity and prevent fraud. We also automatically collect technical information about your device and activity, including your IP address, browser type, operating system, pages visited and the times and dates of your visits.

How We Use Your Information

Your information allows us to create and manage your account, process deposits and withdrawals, provide customer support, and deliver the games and services you request. We also use it to verify your age and identity, meet our legal and regulatory obligations, and maintain the security of our platform.

Where you have given consent, we may send you personalised offers, bonuses and newsletters that we believe will interest you. You can change these preferences or unsubscribe at any time.

Sharing and Disclosure

We do not sell your personal data to third parties. We may share information with trusted service providers who assist us in operating the website, processing payments, conducting identity checks, and analysing site usage. All such partners are contractually obliged to keep your information secure and to use it only for the purposes we specify.

We may also disclose data when required by law, for example to licensing authorities, regulators, law enforcement agencies or in response to valid court orders. In the event of a business transfer or merger, your information may be passed to the new operator under the same standards of protection.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure the site functions correctly, remember your preferences, measure performance and, with your consent, deliver relevant marketing. You can manage your cookie preferences through the settings panel on our site or via your browser controls. Please note that disabling certain cookies may affect your experience and prevent some features from working properly.

Data Security

We take the protection of your information seriously and implement appropriate technical and organisational measures to safeguard it against unauthorised access, alteration, disclosure or destruction. Access to personal data is restricted to authorised personnel who are bound by confidentiality obligations.

Your Rights

You have the right to access the personal information we hold about you, to request corrections if it is inaccurate, and in certain circumstances to ask for its deletion or restrict how we use it. You may also object to processing based on legitimate interests or withdraw any consent you have previously given.

To exercise these rights, please contact our support team. We will respond to your request within one month, or sooner where possible. Please note that we may need to retain certain information for legal or regulatory reasons even after a deletion request.

International Transfers

Some of our service providers are located outside the UK. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the relevant authorities.

Retention of Data

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once it is no longer needed, we securely delete or anonymise it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain informed about how we protect your data.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact our customer support team via live chat or by emailing the address listed on our website. We will be happy to assist you.